Customer Service Associate


Role Overview:

The successful candidate will be responsible for all customer related concerns and will be the one to direct each concern to the respective departments.

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Key Responsibilities

Validate, verify, analyze, and process KYC documentation.

Perform tasks which conform to policies, procedures, and guidelines of AML

Attend, identify and assess customer's needs via emails, social media channels, and Investagrams/Investas' platform to achieve customer satisfaction

Attend to customer feedback and complaints and provide appropriate and prompt solution and conduct follow through to ensure resolution

Go the extra mile to engage customers and build relationship through open and interactive communication

Assist with user access, social network report and customer payments

Work with the marketing team to ensure proper customer information of product updates and releases are being delivered

Create, update and execute communication procedures, guidelines and policies in accordance to company standards and policies

What you should have

Minimum of 1-year experience in Customer Service role

Must be available to work on shifting, holidays and weekends

Excellent verbal and written communication skills

Ability to remain professional and courteous to the customers at all times

Ability to multitask, prioritize and manage time effectively