Customer Service Intern

Internship

Role Overview:

The Customer Service Intern will work closely with the operations and customer service team in assisting customer inquiries via email, social media channels, and Investagrams' platform.

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Key Responsibilities

Willing to be familiarized in a financial technology (fintech) environment.

Understand and attend customers’ inquiries, requests, feedback, and suggestions

Process customer requests (if within access)

Provide an excellent customer service to all users

Communicate/ coordinate with internal department to solve the users’ concerns

Must be a social media savvy 

Other administrative tasks

What you should have

Financial Management, Banking and Finance or Economics student

Excellent communication skills - able to communicate clearly and concisely

Strong analytical and problem solving skills

Has keen attention to details

Ability to communicate in both Filipino and English.

Proficiency in Google Suite Apps (Gmail, Drive, Docs, Sheets, Slides, Forms)

Ability to adapt in a fast-paced learning environment and collaborate effectively as a team member.